Heidi: 'There's a book by William Bridges called Transitions: Managing Life's Changes. I have it right here. Making Sense of Life's Changes. He talks about endings, neutral zone, and new beginning.'
Heidi: 'There's a book called Teamwork. It's an old book from, I think the '70s, I have in my bookshelf here, and there's a story of the Chicken McNugget that you can read about...'